Delivery & Returns
UK mainland standard delivery
Delivery is free on orders over £50 (*UK Mainland only).
We aim to dispatch all items within 1 - 3 working days. Smaller items will be delivered with Hermes and larger items sent with DPD on a next day service. Track and manage your order via the DPD app.
Northern Ireland shipping rates will be calculated at checkout depending on the product size & weight.
Oversized or fragile items
If an item is considered oversized or extremely fragile it will be clearly stated at the bottom of the product's description.
For oversized or extremely fragile items, we use a local courier who take much greater care of our products. Due to this, delivery can take a little longer, however, you should expect to receive your delivery in 1 - 4 weeks.
Once our courier has collected your item(s) they will call you directly to arrange a suitable day/time for delivery. Please note, missed deliveries will be the customers responsibility and re-delivery attempts will be charged.
Other useful delivery information
*UK Mainland Only – Scottish Highlands incur additional charges for Oversized or Fragile Items to certain postcodes. Please see below:
Remote area additional charges:
An additional £55, plus £20 for any further items in the same consignment will be charged to customers living in the following postcodes: AB, IV, PH, PA, DD, TR, PL, TQ, CA, TD, EH, G, DG, KA, ML, FK, KY, LL, EX, LD, SA, CF and SY.
Areas we unfortunately do not cover: KW, PA20 & above, IV16 & above, PH20 & above.
Any questions or enquiries please feel free to drop us a line and one of our team will be in touch to help out. email@example.com
Small items (everything except furniture and large items)
We are confident you will love your items, however, we appreciate from time-to-time items will need to be sent back. No problem!
Simply get in touch with us within 14 days at firstname.lastname@example.org and send your item back to us in the same packaging within 28 days of delivery. All we ask is both the product and packaging is totally unmarked. Defaced, ripped or unpresentable boxes will incur a £5 charge per box. This will be deducted from the refund.
Returns - furniture & large items
If you wish to return your furniture or large item, you may do so within 14 days of delivery. All items must be in their original packaging, unmarked and suitable for resale. We cannot issue refunds for items that don't come in their original packaging.
Simply email email@example.com and we will arrange a collection for you. Following safe receipt of the goods, a full refund will be arranged minus the following delivery charges –
UK mainland return charges, (items under 1 meter in any direction) - £35 for the first item and £10 for every additional item thereafter.
UK mainland return charges, (items over 1 meter in any direction) - £45 for the first item and £10 for every additional item thereafter.
Northern Ireland & Scottish Highlands - £55 for the first item and £15 for every additional item thereafter.
Scottish Highlands oversized and fragile item returns - £90 for the first item and £20 for every additional item thereafter.
Important information regarding all oversized/breakable returns.
Our couriers will contact you to arrange a suitable collection date. There will be one collection attempt only. Whilst our couriers endeavour to provide a time window, please be aware that from time to time they can arrive outside of this period. Please ensure that irrespective of this you are available throughout the day to hand over the items. If the collection is missed the return charge will reapply in full.
Damaged or incorrect items
We check most items before shipping. This means damages and incorrect items are a rarity, however, if this is the case we ask you contact us immediately at firstname.lastname@example.org. This must be done as soon as possible and in any case within 24 hours of receipt of the goods. Thereafter we will either replace the damaged item or arrange for the item to be delivered back to us via DPD's drop off service and a new item shipped out.
We suggest upon delivery that you check your items for any damage. Once goods have been checked and signed for, Vaunt Design can take no responsibility for damages or loss.
At any time before the item is dispatched you may cancel your order for a full refund. Full refunds will also be given for cancelled orders after the items are dispatched, minus delivery costs.