Small items (everything except furniture and large items)
We are confident you will love your items, however, we appreciate from time-to-time items will need to be sent back. No problem!
Simply get in touch with us within 14 days at email@example.com and send your item back to us in the same packaging within 28 days of delivery. All we ask is both the product and packaging is totally unmarked. Defaced, ripped or unpresentable boxes will incur a £5 charge per box. This will be deducted from the refund.
2 Western Terrace
Returns - furniture & large items
If you wish to return your furniture or large item, you may do so within 14 days of delivery. All items must be in their original packaging, unmarked and suitable for resale. We cannot issue refunds for items that don't come in their original packaging.
Simply email firstname.lastname@example.org and we will arrange a collection for you. Following safe receipt of the goods, a full refund will be arranged minus the following delivery charges –
UK mainland return charges, (items under 1 meter in any direction) - £35 for the first item and £10 for every additional item thereafter.
UK mainland return charges, (items over 1 meter in any direction) - £45 for the first item and £10 for every additional item thereafter.
Northern Ireland & Scottish Highlands - £55 for the first item and £15 for every additional item thereafter.
Scottish Highlands oversized and fragile item returns - £90 for the first item and £20 for every additional item thereafter.
Important information regarding all oversized/breakable returns.
Our couriers will contact you to arrange a suitable collection date. There will be one collection attempt only. Whilst our couriers endeavour to provide a time window, please be aware that from time to time they can arrive outside of this period. Please ensure that irrespective of this you are available throughout the day to hand over the items. If the collection is missed the return charge will reapply in full.
Damaged or incorrect items
We check most items before shipping. This means damages and incorrect items are a rarity, however, if this is the case we ask you contact us immediately at email@example.com. This must be done as soon as possible and in any case within 24 hours of receipt of the goods. Thereafter we will either replace the damaged item or arrange for the item to be delivered back to us via DPD's drop off service and a new item shipped out.
We suggest upon delivery that you check your items for any damage. Once goods have been checked and signed for, Vaunt Design can take no responsibility for damages or loss.
At any time before the item is dispatched you may cancel your order for a full refund. Full refunds will also be given for cancelled orders after the items are dispatched, minus delivery costs.