Delivery & Returns
We aim to dispatch all items within 1 - 3 working days. For oversized or extremely fragile orders, we use a local courier who take much greater care of our items. Due to this, delivery can take a little longer, however, you should expect to receive your delivery between 1 - 4 weeks.
Note - deliveries for fragile items can extend past this period from time to time.
Returns - small items (everything except furniture and large items)
We are confident you will love your items, however, we appreciate from time to time items will need to be sent back. No problem!
Simply get in touch with us within 14 days at firstname.lastname@example.org and send your item back to us in the same packaging within 28 days of delivery. All we ask is both the product and packaging is totally unmarked. Defaced, ripped or unpresentable boxes will incur a £5 charge per box. This will be deducted from the refund.
2 Western Terrace
Returns - furniture & large items
If you wish to return your furniture or large item order (items over 1 meter in any direction), you may do so within 14 days of delivery. All items must be in their original packaging, unmarked and suitable for resale. We cannot issue refunds for items that don't come in their original packaging.
Simply email email@example.com and we will arrange a collection for you. Following safe receipt of the goods, a full refund will be arranged minus the following delivery charges -
UK mainland return charges (items under 1 meter in any direction) - £35 for the first item and £10 for every additional item thereafter.
UK mainland return charges (items over 1 meter in any direction) - £45 for the first item and £10 for every additional item thereafter.
Northern Ireland, Republic of Ireland & Scottish highlands - £55 for the first item and £10 for every additional item thereafter.
There will be one collection attempt. If this collection is missed a £10 charge will be levied for the second collection attempt.
Damaged or incorrect items
We check most items before shipping. This means damages and incorrect items are a rarity, however, if this is the case we ask you contact us immediately at firstname.lastname@example.org. This must be done as soon as possible and in any case within 24 hours of receipt of the goods. Thereafter we will either replace the damaged item or arrange for the item to be delivered back to us and a new item shipped out.
We suggest upon delivery that you check your items for any damage. Once goods have been checked and signed for, Vaunt Design can take no responsibility for damages or loss.
At any time before the item is dispatched you may cancel your order for a full refund. Full refunds will also be given for cancelled orders after the items are dispatched, minus delivery costs.