1. Made-To-Order Furniture
All Vaunt Design sofas and upholstered items are handmade to order specifically for each customer. Orders are produced according to your selected:
• Fabric
• Size
• Configuration
• Leg finish
• Modular arrangement (where applicable)
As each piece is individually handcrafted, slight variations in dimensions may occur as part of the natural character of upholstered furniture. Standard manufacturing tolerances of up to 3cm may apply.
2. Fabric Samples, Batches & Natural Variations
We strongly recommend ordering fabric samples before placing your order.
While every effort is made to present fabrics accurately online, colours, textures and tones can appear differently depending on screen settings, lighting conditions and device displays. Viewing a fabric sample in your home environment is the best way to assess the true colour, texture and character of the material before ordering.
As with all upholstered furniture, slight variations may occur between fabric samples and the finished product due to natural fibres, dye lots, fabric batches and pile direction.
If multiple upholstered items are ordered together, for example as a matching suite, we can ensure they are upholstered using the same fabric batch. However, for items
ordered separately at different times, we cannot guarantee an exact colour match, as they may be produced using different fabric batches.
As all sofas are handmade to order, fabric selections cannot be changed once production has commenced.
3. Natural Characteristics of Upholstered Furniture
Due to the nature of upholstered furniture and premium upholstery fabrics, certain characteristics are considered normal and do not constitute manufacturing faults.
These may include:
• Fabric creasing and softening
• Pile shading and pressure marks on velvet fabrics
• Feather movement and cushion settlement
• Variations in fabric texture and weave
• Natural slubs within linen or woven fabrics
• Softening of seat interiors over time
• Timber grain and tonal variation
• Fading of fabrics exposed to UV light
These characteristics form part of the natural comfort and appearance of upholstered furniture and will develop with regular use.
4. Product Imagery & Specifications
All product photography, descriptions and dimensions are provided as accurately as possible. Due to differences in screens, lighting and handcrafted manufacturing processes, slight variations may occur between displayed imagery and the final product.
5. Fire Retardancy
All Vaunt Design upholstery fabrics conform to applicable UK domestic Cigarette and Match (Cig & Match) fire safety regulations.
6. Domestic Residential Use
Unless otherwise agreed in writing, all Vaunt Design sofas and upholstered items are intended for domestic residential use only. Our upholstery fabrics conform to UK domestic Cigarette and Match (Cig & Match) fire safety regulations and are not certified to Crib 5 contract standards unless explicitly stated. Commercial, hospitality or high-traffic use may affect product performance and may invalidate applicable guarantees or claims.
7. Pricing & Payment
All prices shown are in GBP (£) and include VAT. We offer a range of payment options, including finance through approved providers. Full payment is required before production commences. Finance applications are subject to status, affordability checks and lender approval. Full finance terms and conditions will be provided during the checkout process. We reserve the right to amend pricing at any time prior to order confirmation.
8. Ownership Of Goods
All goods remain the property of Vaunt Design until paid for in full.
9. Order Amendments & Cancellations
As all Vaunt Design sofas and upholstered items are handmade to order and produced to your chosen specifications. After this point, materials may have been ordered, allocated and production scheduled. Under the Consumer Contracts Regulations 2013, personalised or made-to-order goods are exempt from the standard 14-day cancellation rights applicable to distance purchases. As a result, once production has commenced, we are unable to accept cancellations or returns unless the item is faulty or not as described under the Consumer Rights Act 2015.
10. Delivery Lead Times
We work closely with our manufacturing and delivery partners to ensure all orders are completed and dispatched within the stated lead time wherever possible. As each piece is handmade to order, occasional delays outside of our control may arise due to material availability, production scheduling or third-party delivery services. Our priority is always to deliver every piece to the highest possible standard without compromising on quality or craftsmanship.
We shall not be held responsible for delays or failure to fulfil obligations where such delays arise from circumstances outside of our reasonable control, including but not limited to:
• Material shortages
• Supplier delays
• Industrial action or strikes
• Transport disruption
• Severe weather conditions
• Pandemics or government restrictions
In such circumstances, we will make reasonable efforts to minimise disruption wherever possible.
11. Delivery & Access Responsibilities
Customers are responsible for ensuring that all ordered furniture will fit through the access route and into the intended room prior to delivery. Please check:
• Doorways
• Hallways
• Staircases
• Lifts
• Ceiling height
• Turning spaces
Please refer to our Sofa Fitting Guide before placing your order to ensure your chosen sofa will fit comfortably within your property. SOFA FITTING GUIDE
Where concerns exist regarding access, we strongly recommend contacting our team before ordering. As Vaunt Design sofas and upholstered items are made to order, customers are responsible for ensuring suitable access prior to ordering. We are unable to accept returns or cancellations where delivery cannot be completed due to access restrictions or incorrect measurements. Failed deliveries due to restricted or inadequate access may incur additional delivery, collection or re-delivery charges.
12. Inspection On Delivery
Customers should inspect all items upon delivery. In the unlikely event that your item(s) arrive with obvious damage, our delivery team will be able to return them to us immediately.
13. Refusal Of Delivery
Where delivery is refused, the customer is unavailable, or delivery cannot be completed for reasons outside of our control, additional storage, collection or re-delivery charges may apply.
14. Returns & Consumer Rights
Due to the made-to-order nature of our furniture, we are unable to accept returns for:
• Change of mind
• Doesn’t suit
• Preference change after ordering
• Incorrect room measurements
• Access restrictions
• Preference change after ordering
This does not affect your statutory rights relating to faulty or misdescribed goods under UK consumer law.
15. Repairs, Replacements & Fault Resolution
In the unlikely event that an issue arises with your furniture, we reserve the right to inspect, repair or replace the affected item or component before offering a refund or cancellation. As all Vaunt Design sofas are handcrafted and made to order, many issues can be resolved effectively through:
• Professional repair
• Replacement covers or cushion interiors
• Replacement components or parts
• In-home service visits where appropriate
Natural characteristics of upholstery materials, including softening cushions, feather movement, fabric shading, creasing and tonal variation, are not considered manufacturing faults. Nothing within these terms affects your statutory consumer rights.
16. Care & Maintenance
Customers are responsible for following the care instructions provided with their furniture. A QR code linking to detailed care guidance is included on a label attached to the underside of all sofas and upholstered items. Improper cleaning, misuse, neglect or unauthorised repairs may invalidate applicable guarantees or claims. We recommend:
• Regular cushion rotation and plumping
• Avoiding prolonged direct sunlight
• Prompt treatment of spills
• Professional upholstery cleaning where appropriate
17. Guarantee
Ten-Year Frame Guarantee
We offer a ten-year guarantee on the structural hardwood frames and within our sofas and upholstered furniture, under normal domestic residential use. This guarantee covers manufacturing defects relating to:
• Hardwood frame construction
• Structural frame failure
• Spring and webbing systems
One-Year Upholstery & Manufacturing Guarantee
We provide a one-year guarantee covering manufacturing defects relating to:
• Upholstery workmanship
• Stitching and seam failure
• Cushion interiors and foam cores
• Recliner, modular or mechanical components where applicable
Exclusions
The Vaunt Design Guarantee does not cover:
• General wear and tear
• Accidental damage
• Misuse, neglect or abuse
• Improper cleaning or unsuitable cleaning products
• Commercial, hospitality or high-traffic use unless explicitly agreed in writing
• Fabric fading, colour transfer or dye migration
• Pet damage
• Natural softening or settlement of cushions and fillings
• Fabric creasing, stretching, shading or pile movement
• Variations in timber grain, texture or tonal appearance
• Damage resulting from failure to follow the recommended care guidance
• Damage resulting from excessive, unreasonable, or abnormal loading beyond the product’s intended use or weight capacity.
Natural characteristics associated with upholstered furniture and premium upholstery fabrics are not considered manufacturing defects.
Aftercare & Guarantee Support
If you believe your furniture has developed a manufacturing fault, please contact our team with:
Your order number
A brief description of the issue
Photographs where appropriate
Our team will assess the issue and advise on the most suitable next steps. Vaunt Design reserves the right to inspect, repair, replace or supply replacement components before offering a refund or replacement. All guarantee claims are assessed in accordance with the terms of the Vaunt Design Guarantee and do not affect your statutory consumer rights under UK law.
18. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
If you require assistance before or after placing your order, our team will be happy to. Please contact us regarding:
• Fabric samples
• Access concerns
• Product dimensions
• Care advice
• Delivery queries
• Fault reporting