Delivery & Returns

Sofa & Armchair Delivery

 

Sofa and armchair deliveries are £95.00 per order and are available to UK mainland addresses only.

As every piece is handmade to order, delivery is approximately 8 to 10 weeks from the date of ordering.

Deliveries are carried out by our trusted White Glove delivery partner, Celtheath. All delivery-related communication will come directly from Celtheath.

Your furniture will be delivered to the room of your choice, assembled where required, unpacked, and all packaging removed for recycling.

Cancellations or amendments are only possible within 48 hours of placing your order.

Before ordering, please ensure your furniture will fit through all access points and into your chosen room, as additional charges may apply for failed deliveries due to restricted access or customer unavailability.

For full delivery details, including access requirements and our Sofa Fitting Guide, please refer to our complete delivery policy.

Please refer to our Sofa Delivery, Cancelation and Returns page for further information. https://vauntdesign.com/pages/sofa-delivery-returns.


UK Mainland Standard Delivery


Free Next Day Delivery on Orders Over £100 (UK Mainland Only). Excluding sofas.

Orders for in stock items placed before 12pm (Monday–Friday) are dispatched the same day for next day delivery. Excl Sundays.


Shipping Services - Delivery service will be clearly indicated under the Delivery & Returns dropdown on the product page. 

  • Small items (under 2kg): Sent via Evri Next Day. Please note this is an untracked service.
  • Large items (over 2kg): Shipped with DHL Next Day. A Track & Trace number will be provided.
  • Oversized & fragile items: See information below.


Important Notes

  • Delivery times are estimates and not guaranteed.
  • During busy periods, dispatch or delivery may take slightly longer.
  • Oversized or fragile items follow a different shipping policy – see below for details.



Oversized & Fragile Item Delivery


If an item is classed as oversized or extremely fragile, this will be clearly stated in the delivery and returns tab on the product page.

Specialist Delivery Service

Oversized and fragile items are delivered by a 2-man courier service who handle goods with extra care.

  • Delivery time: 2–4 days. Excl Sundays. (if in stock at the time of purchase)
  • Remote areas: May take slightly longer


Delivery Process

Once the item has been collected by the courier, they’ll contact you directly to arrange a convenient delivery day and time.


Important Notes

  • Missed deliveries are the customer’s responsibility. Re-delivery will incur an additional charge.
  • We highly recommend that someone is present to inspect the item at delivery.


Northern Ireland


Shipping rates will be calculated at checkout depending on the product size and weight. We cannot ship oversized and fragile items to Northern Ireland.

Orders placed before 12pm (Monday–Friday) are dispatched the same day for delivery in 2-3 working days. Excl Sundays


Returns Information

 

Sofa & Armchair Cancellation & Returns

 

Every Vaunt Design sofa and upholstered item is handmade to order, built specifically for you in your chosen size, configuration and fabric. Unlike stock furniture, each piece enters production specifically for your requirements and cannot be resold as new.

For this reason, amendments or cancellations may only be possible within 48 hours of placing your order. After this point, materials may have been ordered, allocated and production scheduled, meaning we are unable to stop manufacture.

Under the Consumer Contracts Regulations 2013, made-to-order and personalised goods are exempt from the standard 14-day cancellation rights that normally apply to online purchases. Once production has begun, we are therefore unable to accept cancellations or returns unless the item is faulty or not as described in accordance with your rights under the Consumer Rights Act 2015.

As our sofas are made specifically for each customer, we cannot accept returns for:

  • Change of mind
  • The item does not suit your home or décor
  • A change in personal preference after ordering
  • Incorrect room measurements
  • Access restrictions preventing delivery
  • Any other reason unrelated to a manufacturing fault or product description

If something isn't right

We take great pride in the quality of every sofa we produce. In the unlikely event that an issue arises, we'll always work with you to resolve it as quickly as possible.

Where appropriate, we reserve the right to inspect, repair or replace the affected item or component before offering a refund or other remedy. In many cases, this provides the quickest and most effective solution while ensuring your furniture meets the high standards we expect.

Depending on the nature of the issue, this may include:

  • Professional repair
  • Replacement covers or cushion interiors
  • Replacement components or parts
  • An in-home service visit where appropriate

Please note that the natural characteristics of upholstered furniture, including the softening of foam, feather movement, fabric shading, pile pressure marks, creasing and slight tonal variation between fabric batches, are normal features of the materials used and are not considered manufacturing defects.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 in relation to goods that are faulty, misdescribed or not of satisfactory quality

Small Items (Under 2kg)

  • Email info@vauntdesign.com within 30 days of delivery.
  • Return the item within 30 days of delivery.
  • Customers must arrange and cover the cost of return shipping.
  • Items must be returned unused and in their original packaging, including all inserts, corner protectors and protective materials to ensure safe transit.
  • All packaging must be unmarked and suitable for resale. Missing, damaged, or marked packaging will incur a £15 charge per box.
  • Presentation boxes for clocks, vases, and similar items must be returned undamaged. Missing or damaged boxes will void the refund.
  • We reserve the right to refuse a full refund for any damage found to returned items. 
  • A refund will be processed within 14 days of receiving and inspecting the returned item.


Large Items (Over 2kg)

  • Email info@vauntdesign.com within 30 days of delivery and we will arrange collection.
  • Items must be unused and in their original packaging, including all inserts, corner protectors and protective materials to ensure safe transit.
  • All packaging must be unmarked and suitable for resale. Missing, damaged, or marked packaging will incur a £30 charge per box on top of the return fee.
  • Presentation boxes for clocks, vases, and similar items must be returned undamaged. Missing or damaged boxes will void the refund.
  • ·        We reserve the right to refuse a full refund for any damage found to returned items.
  • A refund will be processed within 14 days of receiving and inspecting the returned item.


Return fee (UK Mainland):

-              £15 for the first box

-              £10 for each additional box


Oversized or Fragile Item Returns

  • Email info@vauntdesign.com within 30 days of delivery to arrange collection.
  • Items must be unused and returned in their original packaging, including all inserts, corner protectors and protective materials to ensure safe transit.
  • All packaging must be unmarked and suitable for resale. Missing, damaged, or marked packaging will incur a £50 charge per box on top of the return fee.
  • We reserve the right to refuse a full refund for any damage found to returned items.
  • A refund will be processed within 14 days of receiving and inspecting the returned item minus the following return fees:

Return fee (UK Mainland):

-              £65 for the first box

-              £35 for each additional box

 

If Original Packaging Is Not Available

 

If the original packaging is unavailable, the customer must provide a sturdy dual ply box and protective polystyrene corner protectors at their own cost.

Replacement packaging must be similar in quality and size to the original, protect all sides during transit, and ensure the item arrives in undamaged, resalable condition. Insufficient protection that leads to damage during return transit will void the refund under our returns policy.


Important Information Regarding All Returns

There will be one collection attempt only. Couriers will provide a time window, but may arrive outside of it. Please ensure someone is available throughout the day to hand over the items. If the collection is missed, the return charge will reapply in full.


Damaged or Incorrect Items

All items are carefully checked before dispatch, so damages or errors are rare. If your order arrives damaged or incorrect, please contact info@vauntdesign.com within 24 hours of receiving your delivery. This excludes Sofas and armchairs as they are made to order items.


Sofa and armchair cancellations or amendments will only be possible within 48 hours of placing your order.


Order Cancellation

You can cancel your order at any time before dispatch for a refund. If cancelled after dispatch, a refund will be given minus delivery and return costs. All cancellations are subject to a 3% fee to cover transaction charges.